Click here to go directly to the Xray website.Click here to go directly to the Hudy website.Click here to go directly to the FX Engines website.
Click here to go directly to the SRC website.Click here to go directly to the KO Propo website.
RC America home pageFor all RC America newsGet in Touch with RC America hereTalk with other Xray/Hudy drivers in a forum.Find all products we distribute here.Purchase any item distributed by RC America here
POLICIES




WHAT IS THE REFUND POLICY?

We do not refund. In the case of defective products, we repair or exchange this product only. If a product has manufacturing defect, email to info@RCAmerica.com for further information.

WHAT IS THE RETURNS POLICY?


In the case of defective products, we repair or exchange this product only. If a product has manufacturing defect, email to info@RCAmerica.com for further information.

WHAT IS "EXCHANGE OF PRODUCTS" ?


X-SHOP including Xray, Hudy, Max Power and RC America online ordering shops may revise and discontinue products at any time. X-SHOP will ship products that have the same functionality and performance of the products ordered, but differences between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in building X-SHOP products are selected from new and equivalent-to-new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned.

CAN I PURCHASE XRAY or HUDY PRODUCTS AT MY LOCAL HOBBY SHOP?

We support all local hobby shops. Therefore we ask that if you have a chance or possibility to purchase XRAY, HUDY, Max Power or RC America products at your local hobby shop, please do so. Support your hobby shop like we do. Click here for the list of dealers, who stock XRAY or HUDY products.

HOW DO I FIND OUT IF MY LOCAL HOBBY SHOP SELLS XRAY and or HUDY PRODUCTS?


Click here for the list of all hobby shops around the North America that stock and sell XRAY and or HUDY products.

WHAT IF MY LOCAL HOBBY SHOP, DOES NOT STOCK OR SELL XRAY PRODUCTS?

If your favorite hobby shop does not display XRAY products on the shelves and you would like to purchase XRAY products in that shop, please fill in the form on this page and we will contact your hobby shop to negotiate the conditions to display and sell our line of products in that store.


ACCOUNT INFORMATION

WHY DO I NEED AN ACCOUNT?

To place an order, you must be signed in to your account. If you do not have an account, click "Create an Account" on the Shopping Cart page in XSHOP or ESHOP click on Log-on in the top right corner where you can find a sign-up form. This will take you to the New Customer Account page. Creating an account is free and easy, and your information will only be used to process and ship orders. If you do not have an account with Paypal, simply just click “Add to Cart Button” it will take you to the Paypal page. When in there click “Join Paypal Today Button”, this will bring you to a short form to fill out. This will take only a few minutes of your time. Creating an account with Paypal is safe, free and easy. Your information will only be used to process and ship orders. For your privacy & security check our privacy & security statement.

HOW DO I CREATE A NEW ACCOUNT?

From the main X-SHOP or E-SHOP page, click on the link "Log on here!" in the upper right corner. On the login page that appears, click on the button "Create Account" in the New Customer section. Then click on the button "Register Now." Follow the easy steps which will lead you through creating your new account. After you have completed each screen, click on the button "Continue" (or to go back to the previous screen, click on the button "Previous"). When you have finished filling in the final 3rd screen, click on the button "Finish". When you receive the confirmation that your account has been successfully created, your initial password will be e-mailed to the address that you specified. We advise that you change your password after you log into your account for the first time. If you do not have an account with Paypal, simply just click the “Add to Cart Button”, it will take you to the Paypal page directly. When in there click “Join Paypal Today Button”, this will bring you to a short form to fill out. This will take only a few minutes of your time. Creating an account with Paypal is safe, free and easy. Your information will only be used to process and ship orders.

WHAT IF I HAVE A QUESTION ABOUT A PRODUCT?

If you have a question about a product, an order, or a topic, please e-mail us at info@RCAmerica.com.

HOW DO I CHECK OUT WHEN I AM DONE SHOPPING?

When you want to stop shopping and check out, click on "Check-out" in the top-right corner. When you want to change quantities of selected products, click on the "View Cart" link to bring you to your shopping cart page. From there you can change quantities of selected products, delete products, and then continue through the checkout process to complete your order.

HOW DO I CANCEL MY ORDER?

This depends on whether or not your order has been submitted. When you want to cancel your order, click on the "View Cart" link to bring you to your shopping cart page. From there you can change quantities of selected products, delete products, or you can also continue through the checkout process to complete your order. If you already submit an order and you really want to cancel it, please contact us at info@RCAmerica.com. You can also cancel your order by calling us at RC America: phone# (800)519-7221.

WHAT IF I HAVE QUESTION ABOUT MY ORDER?

If you have a question about your order or you need specific help, please contact us on info@RCAmerica.com. You can also cancel your order by calling us at RC America: phone# (800)519-7221.

WHAT HAPPENS IF A PRODUCT IS BACKORDERED?

Products on backorder will be shipped to you without an additional shipping charge, which means you will pay only for the goods and the shipment is free. All backorders will be sent using FedEx ground service. If you want the backorder to be shipped by a faster shipping method, any additional costs will be charged to you.

CAN I CANCEL A BACKORDER?

If you want to cancel a backorder in X-SHOP or E-SHOP, log in to your account, go to "Order History" and in the backorder table delete your backorder. If you want to cancel a backorder in Max Power online shop or RC America online shop, please contact us at info@RCAmerica.com. You can also cancel your order by calling us at RC America: phone# (800)519-7221, we will delete your backorder.

CAN I ADD A PRODUCT TO A BACKORDER?

No, you must place a new order.

CAN I DELETE A PRODUCT FROM A BACKORDER?

Yes, In X-SHOP or E-SHOP go to "Order History", go into the backorder, and use "X" to delete a product from the backorder. About your Max Power or RC America online order please contact us at info@RCAmerica.com. You can also cancel your order by calling us at RC America: phone# (800)519-7221, we will delete your backorder.

WILL MY BACKORDERED ITEMS EVER BE DELETED?

Your backordered items will have a "backorder" status in your account. You will be notified if some of the products that have been placed on backorder become discontinued; in this case the backordered product will be deleted. Otherwise all the backordered products will always stay in your backorder until you either delete them or receive them.

HOW LONG WILL IT TAKE TO SHIP BACKORDERED ITEMS?

We cannot guarantee exactly how long it will take to fulfill any/all backordered items. If we are made aware that it may take some extra-long time, we will contact you for advice.

CAN I PLACE AN ORDER OVER THE PHONE?

XRAY, HUDY, Max Power or RC America Products can be accepted by phone orders Monday through Thursday, 9 AM to 9PM Central Time Zone. Credit card orders only. For phone orders please call: (214)-744-2400.

AFTER I SUBMIT MY ORDER, HOW DO I FIND OUT IF IT WENT THROUGH OKAY?

When you submit an order, you will receive a confirmation message at the e-mail address associated with your account.


PAYMENT & FINANCIAL

GENERAL PAYMENT INFORMATION

All available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart after you login to your account. However, orders weighing more than 10lbs will be subject to additional shipping charges determined once the order is packaged. Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error

HOW IS TAX CALCULATED?

On all shipment being sent within the state TEXAS will be charged 8.25% tax

HOW ARE SHIPPING CHARGES CALCULATED?

Shipping charges vary based on the service selected. The rates listed below are for orders of 10lbs or less. Orders exceeding 10lbs will be subject to additional shipping charges determined after the order has been packaged. FedEx ground shipments are charged $ 10.00. FedEx Express Saver orders are charged $ 20. FedEX 2nd Day orders are charged $ 30. FedEx Overnight orders are charged $ 40. Again, any orders over 10lbs will be subject to additional shipping fees at the time of packaging.

CAN I PAY FOR MY ORDER IN ANY OTHER WAY OTHER THAN CREDIT CARD?

No, credit card payment is the only possible way. You can call in the order or process the information online.

WHY WAS MY CREDIT CARD REJECTED?

If your credit card was rejected when you tried to submit your order, the following may have occurred:
You may have selected a credit card type that does not match the credit card number you entered; for example, you may have selected "Visa" as your method of payment but entered your MasterCard number. Or, you may have entered your credit card number incorrectly. Try re-entering your credit card type and number.


SHIPPING INFORMATION

GENERAL SHIPPING INFORMATION

All available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart after you login to your account. Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error.

DO I HAVE A CHOICE HOW MY ORDER WILL BE SHIPPED?

All shipments will be sent using FedEx. All US residents have these shipping choices:
1) FedEx Ground service -$10.00
2) FedEx Express Saver-$20.00
3) FedEx 2nd Day-$30.00
4) FedEx Overnight.-$40.00

WHAT HAPPENS IF I USE A MORE EXPENSIVE SHIPPING METHOD AND SOME ITEMS ARE NOT AVAILABLE?

If your order cannot be completely filled (for example, if some products are placed on backorder), and you have selected a shipping method other than FedEx ground service, you will be contacted for advice.

HOW ARE BACKORDERS SHIPPED?

Products on backorder will be shipped to you without an additional shipping charge, which means you will pay only for the goods and the shipment is free. All backorders will be sent using FedEx ground service. If you want the backorder to be shipped by some faster shipping method, any additional costs will be charged to you.

WILL X-SHOP SHIP OUTSIDE THE USA?

Sorry, but shopping through the X-SHOP, E-SHOP, MAX POWER Online SHOP or RC AMERICA ONLINE SHOP is available only in the USA. Customers outside of the US must contact the XRAY distributor in their country. For a list of worldwide distributors, click here.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

There is no guarantee of exact shipping time. It can take from a couple of days to a couple of weeks. Actually, sometimes it may happen that you receive only part of your order and the rest will be placed in backorder. Check the link "Order History" for detailed information about the status of your current orders and backorders. If your items are placed on backorder status you will be notified via email as long as we received your correct email.

HOW DO I CHECK IF MY ORDER HAS BEEN SHIPPED?

To check the status of an order, click on the button "Order History" after you have logged in. That page will indicate the status of your orders. You can contact us at info@RCAmerica.com. You can also cancel your order by calling us at RC America: phone# (800)519-7221.

HOW DO I TRACK MY ORDER?

You can track an order as long as you have an order number or tracking number. These will be sent to you via e-mail every time you place an order, or when an order has been shipped. Log in to the X-SHOP or E-SHOP, and on the page that appears enter the order number or tracking number in the "Track Your Order" field and click "Submit." The tracking information will appear. For your MAX POWER or RC AMERICA orders you will receive an email with the tracking number once the item is shipped.

CAN I SHIP MY ORDER TO AN APO OR FPO ADDRESS?

Yes, we can ship to both types of addresses.

HOW CAN I CHANGE THE SHIPPING INFORMATION FOR AN ORDER I HAVE ALREADY PLACED?

Contact RC America by phone (214) 744-2400, fax (214) 744-2401 or e-mail info@RCAmerica.com as soon as possible.

SECURITY & PRIVACY

WHAT IS THE PRIVACY AND SECURITY POLICY?

We believe that our site should be a safe environment for anyone who visits and makes purchases. We are also committed to respect and ensure your privacy. For full details on our Privacy Policy, click on Privacy Policy Statement. All operations made through our secure server are done using SSL encryption technology. If your software is not able to cooperate with SSL encryption technology you have an option to register and log in through a standard, non-secure server. Please be aware of the fact that if you use non-secure server we do not ensure the confidentiality and security of your information.

WHAT IS MY CREDIT CARD SECURITY?


We use Secure Socket Layer (SSL) encryption technology to provide maximum security and encryption for all your personal data entered to make a purchase. We do NOT save any credit card information; after processing your order information, we delete all credit card information so that no-one can access your information. (For more information see the Privacy Policy Statement).

HOW DO I PROTECT MYSELF AGAINST ONLINE CREDIT CARD FRAUD?

To ensure that your transactions are made through a secure server, look for the small padlock icon in the lower right portion of your browser window. This ensures you that your information is sent through the SSL encryption technology. (For more information, check out the Privacy Policy Statement.)


TECHNICAL ISSUES

WHAT ARE THE SUGGESTED SYSTEM REGUIREMENTS FOR THIS SITE?

Operating system: Windows 95, 98, NT 4.0, Win 2000, Win XP or Mac OS8 Browser: IE 6.0 or IE 5.0 , Netscape Communicator 4.5, or AOL 4.0 Encryption: If you want to use SSL encryption technology you have to have Internet Explorer with cipher strength 50 bits and more. (If you want to know cipher strength of your IE, click on HELP in tool bar of Explorer and then click on About Internet Explorer).

NOTE: If you are using a previous browser version, you may experience some difficulty viewing this site.


May. 24-28 | REEDY RACE
June. 8-11 | Roar On-Road Nats
July. 1-11 | On-Road Worlds
July. 19-23 | Roar Off-Road Nats
Aug. 3-6 | 8th Xray Challenge

NEW Xray CatalogPrivacy StatementBuyers Service
2030 Century Center Blvd #15
Irving, Texas 75062
Voice: (214) 744-2400
Fax: (214) 744-2401